- About Us
Payment for orders must be paid in U.S. Dollars only. We accept Visa, MasterCard, Discover, American Express, or Paypal. Orders cannot be processed until payment is physically received (and cleared). Sales tax is NOT charged (even to residential). Our mailing address is:
PO Box 60588
Ewa Beach, HI 96706
Our Phone number is 808.777.7488 (10am - 5pm PST) Closed on major holidays.
Our Paypal payment e-mail address is firstname.lastname@example.org
Your credit card statement will reflect Imagine Distributors, LLC as the billing company.
Shipping costs are based on the costs charged to us by either UPS, FEDEX or USPS, any extra handling/frieght fees, plus any packing costs (labor and supplies). All products are shipped via UPS Ground, UPS 2nd Day Air, UPS Canada Standard, FEDEX Ground, 2nd Day Air or USPS 1st Class, Priority or Express mail. Products are normally shipped within 2 business days of receiving your order (usually within 24-hours), and shipping time is approximately another 3-8 business days.
Alaska and Hawaii (and US territories); shipping may be extra and may take a few days longer for delivery, and is shipped via USPS Priority Mail or UPS 2nd Day Air. Freight charges for larger items (such as Tables) are extra. You can find out freight cost in product description for bulky items usually over 50lbs.
Overnight and second and third day shipping is available for an additional shipping charge in shipping options or upon request. We use UPS and FEDEX OVERNIGHT, 2ND DAY AIR, OR 3 DAY SELECT. Please email us at email@example.com with questions about shipping options.
IMPORTANT NOTE ABOUT SHIPPING METHODS: We reserve the right to change shipping methods from UPS/FEDEX Ground service to USPS 1st Class or Priority Mail, and from UPS/FEDEX 2nd Day Air to USPS Express mail at our discretion, and depending on the circumstances. We will usually only change shipping services if we feel it will better service our customers based on the type of item(s) they order.
IMPORTANT NOTE ABOUT EXPEDITED SHIPPING: Please allow 1 business day for processing from the time the order is received for all expedited delivery options. If order is placed on a holiday or weekend, we will process on the following business day. It may take up to 24 hours to get your order processed, packed and to the shipper, so always allow for an extra day when choosing an expedited method (for example; if UPS 2nd Day Air is chosen, allow 1 business day for processing, so item should arrive by the 3rd business day after order is received. We will not be held responsible for orders arriving late unless we did not process it within the 1 business day as described.
International/Foreign (non-U.S.) Order Shipping Policy
International orders typically take up to 2-5 weeks to be delivered (Canada about 2-3 weeks). Typically, we ship via USPS Air or Global Priority Mail for smaller items and UPS Worldwide Express or FEDEX for larger items (if we ship these methods, it will take about 3-8 days). WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS FEES, CHARGES OR DUTIES YOUR COUNTRY MAY LEVI ON YOUR PURCHASE! Some bulky, freight type items may not available to ship. Additional charges may apply, and we'll contact you if charges are more than stated on our site. Please contact us for a quote, or for more information.
Incorrect Address Policy
If an incorrect address is provided, there may be an "address change fee" of $10 applied, per order, to your account. This fee is assessed to Buy Poker Direct by UPS and is not our fee.
If an incorrect address is provided, Buy Poker Direct will not be responsible for the delays in delivery.. To avoid this, please make sure correct address and telephone number is provided.
Errors and Omissions Policy
We do not take responsibility for any errors, omissions, changes, or mistakes shown on our site, and reserve the right to make appropriate changes without obligation. Even though this is our policy, we do remain flexible and will honor most pricing errors.
30-Day Return Policy
We're confident you'll be satisfied with your order. Upon receipt of our products within the three days of delivery, please check each item and if you find you are not satisfied with it, we will gladly replace or refund your purchase within 30-days of receiving your item. For defective/damaged items, our policy is to replace at no additional charge. If item is not defective or damaged, and buyer does not want a replacement, we will only refund for the cost of the item(s) once item is received back to our warehouse. Buyer is rresponsible for all shipping charges,
For all other returns, we may charge up to a 25% restocking fee for items not in new and original condition, and all applicable shipping charges must be paid by the buyer. Please DO NOT send returns to the return address listed on package. Since we ship our products from different warehouses throughout the country, please contact us before you submit your returns! We will direct you on where to send your returns. Send return authorization request to:firstname.lastname@example.org
For reseller/wholesale information, please email us at email@example.com for details.
Privacy and Security
Buy Poker Direct values your business and respects your right to privacy. The information you provide to us is collected with the intent of servicing you better. When you purchase a product through our website, we ask for your name, address, email address, telephone number, credit card number and expiration date. The information is used for billing and shipping purposes only and is not shared with other organizations.
We recommend that any communications you send us via this site, including comments, suggestions and questions, do not contain information that is private or confidential. Credit card information should only be provided on the online merchandise order form that encrypts the number for your protection.
Our web site uses firewall and secure server software encryption technology to protect your personal information, including your credit card number, name, address, and telephone number. Our servers are located in a secure, guarded facility.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All email and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
By e-mail: firstname.lastname@example.org
By Phone: 808-777-7488
We reserve the right to make changes to this policy. Any changes to this policy will be posted.